Agreed. I think most people think an open source project means there is also a public repository, a public issue/bug tracker which is generally open for anyone to participate, responsive developers handling those issues in a respectful and "professional" manner, and as mentioned, pre-compiled builds for the three main OS families, and likely more specialized builds as well.
I'm sure there's more I'm missing; these are the first I came up with. Do people expect good documentation these days? A Discord server or other chat forum?