zlacker

And the cost of servicing said customers is paid by the same customers. If you're ready to pay double and triple, vote with your wallet - in many industries there are more expensive options available with better customer service.

>>boriss+(OP)
I think a lot of times customers are expecting the service provider to provide adequate customer service as part of the service they are purchasing and have no reason to suspect it will be sub-par until they are already paying for it.

This information asymmetry is not ideal.