This is hilarious. But lets not take this too seriously and say it proves Chatbots are worthless (or dangerous). People will start to understand the boundaries of chatbots and use them appropriately, and companies will understand those limits too. Once both sides are comfortable with the usage patterns, they will add value.
Want to know the hours of the dealership, how long it will take to have a standard oil change done or what forms of ID to bring when transferring a title, chatbot is great.
This is just like how the basic Internet was back in the 00's. It freaked people out to buy things on line but we got used to it and now we love it.