zlacker

The only thing that's worse then talking to a chatbot. Is talking to a human with absolutely no power to change anything.

Most Airlines do this, customer support is only allowed to repeat info from the site, or ask to fill in a form.

In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.

>>wouldb+(OP)
> In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.

Here's a wild idea, maybe have real customer support? I'm sure a multi-billion dollar industry can afford to hire people to do actual support who can actually do things. Chatbots and outsourced support that can't do anything but read scripts is just a big "fuck you" to your customers.

>>wouldb+(OP)
UPS does this too. Even if you have the patience, resilience and agility necessary to navigate to a human through their robot call system, you ultimately end up with a human who just repeats what the tracking page says.

>>wouldb+(OP)
No, fix policy so that customer support actually functions.

>>joshma+h6
Been then some ceo might only have 20 sportscars instead of 21.

>>joshma+h6
Hahah yeah I think we all would love that.

>>wouldb+(OP)
Or ones that outright are dishonest. Had a slew of fraudulent returns on ebay and called only for humans to waste my time and end up saying "I will submit this to some-other-department and I very much expect the case to be ruled in your favor" only for them to send me an email an hour later saying the ruled against me. This happened like 3 times in the span of three months. I eventually learned I can't get all of my money back if a buyer trashes my item on purpose, returns it to me in a literal pile of ewaste pieces, and thoroughly document everything and bring it to ebay. I've been selling for 15 years, too.

It seems like customer service nowadays is just to wait the customer out. Mercari made me send 8 unique photos in order to get a return...wtf? Just waste their time and make them jump through as many hoops as possible I guess so that they give up. I feel like in a decade online retail returns will be the equivalent to cancelling gym memberships.

>>wouldb+(OP)
Humans suffering the abuse have a very low chance of enacting some positive change, a bot suffering the abuse with no company human involved, decreases that low chance to 0

>>eviks+mw
Humans suffering the abuse also entails... humans suffering abuse, while haranguing a bot does not.

>>thfura+v42
Yes it does, there are suffering humans on the other end as well, now with one fewer path to reducing that suffering