zlacker

One of the car dealers near me purchased a chatbot for their site, which I briefly interacted with the other day out of curiosity. Unlike the one in the article, this one denied being a robot, eventually hanging up on me when I pressed. For a little bit, I found that as long as I was asking it real questions, it would play along.

I found the parent company's site, and was greeted by the same local persona ("but in a different building" than my dealer) offering to tell me about the services they provide.

I don't have a huge problem with useful chatbots (which these weren't), but I do have a problem with them outright lying about their nature. I can vote with my dollars on companies that still employ human support, but I think we're in trouble if we don't have to identify AI being used.

>>eddier+(OP)
If they are using GPT (They most likely are) you can report them as this goes against OpenAI's terms of service.

>>MattDa+q
The ones I encounter (on robo-calls to my cell phone) seem to be cheap IVR programs that march happily along through inconsequential answers.

>>MattDa+q
Which term are you suggesting these bots break?

>>vortic+V4
I assume it has to do with disclosing the nature of the Chatbot, as with "Powered by ChatGPT" in the tweeted screenshots.

>>vortic+V4
“Don’t pretend to be a human” is literally one of the terms

>>eddier+(OP)
Lying is just a thing that companies all do now, and it's accepted. People even defend it all the time.

Comcast has a 10G network. Verizon gives you unlimited data. Making sports bets online isn't gambling. Giving your money to a tech company that does all the things a bank does isn't banking. Facebook cares about your privacy. Microsoft Loves Linux. You can buy movies on streaming services. You can opt-out of marketing e-mails.

>>MattDa+q
There's no reason to assume that the terms of service for a custom OpenAI model offered to commercial customers are the same as the terms of service OpenAI offers to you for the tool they offer to the public.