I recently bought at a physical store of a large chain an "open box", unused HP LaserJet printer. I asked why it was returned, they said the buyers could not activate it. I was like "okay, lol, I'm a sw engineer, it would take 30 seconds to do that". I bought it and spend like 2-3 hours installing-uninstalling HP's crap software just to make it work. The quality of the prints are great and it works fine now but I'll never buy a HP ever again. I just want to plug it in and print. If I need additional settings, I'll install the related HP software but forcing it is very bad. Also still has not figured it out how to connect it to the WiFi so I use USB...