This wasn’t a result of product genius in this case - OAI just didn’t have the regulatory and PR oversight that big tech has - I know for a fact Meta and Google had CGPT equivalent models ready but couldn’t launch them as they’d get rightfully berated for the model being racist or hallucinating. Things OpenAI avoided because it’s a startup non-profit.
And OAI delivered with enormous per-user cost that doesn’t scale - in an app that is a showcase and doesn’t really have latency requirements as people understand it’s a prototype.
And the vas majority of people play with CGPT, they don’t use it for anything useful. Incidental examples of friends and family of tech workers to the side.