Hanlon's razor is enormously over-applied. You're supposed to apply Hanlon's razor to the person processing your info while you're in line at the DMV. You're not supposed to apply Hanlon's razor to anyone who has any real modicum of power, because, at scale, incompetence is indistinguishable from malice.
>>kibwen+(OP)
The difference between the two is that incompetence is often fixable through education/information while malice is not. That is why it is best to first assume incompetence.