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A Nobel Prize was awarded to Ilya Prigogine in 1977 for his contributions in irreversible thermodynamics. At his award speech in Stockholm, Ilya showed a practical application of his thesis.
He derived that, in times of superstability, lost trust is directly reversible by removing the cause of that lost trust.
He went on to show that in disturbed times, lost trust becomes irreversible. That is, in unstable periods, management can remove the cause of trust lost--and nothing happens.
Since his thesis is based on mathematical physics, it occupies the same niche of certainty as the law of gravity. Ignore it at your peril.
-- Design for Prevention (2010)