At longer timescales it is important to be able to recognize mistakes and reverse course, but this happened so fast I'm not sure that's the right characterization. There's no way they could already decide that firing Sam was a mistake based on the outcomes they claim to prioritize. Reversing course this quickly actually seems to me more like a reaction based directly on people's negative opinions, though it may be a specific pressure from Microsoft as well.
>>caddem+(OP)
They got told they are getting every piece of hardware not on prem pulled and they can burn in legal hell trying to get it back if they dont fix it.
>>caddem+(OP)
Based on reports of Microsoft's CEO being "furious", and the size of its legal team, I'd bet the people's reaction wasn't exactly the most relevant factor there...