I recognize that the above para sort of sounds like I think I have some authority to mediate between them, which is not true and not what I think. I'm just replying to this side conversation about how to be polite in public, just giving my take.
The broad pattern here is that there are norms around how and when you use someone's name when addressing them, and when you deviate from those norms, it signals that something is weird, and then the reader has to guess what is the second most likely meaning of the rest of the sentence, because the weird name use means that the most likely meaning is not appropriate.