-It's a server issue, meaning someone fucked up their javascript and cached a session key or something. It's a minor thing; could get the specific dev fired in the worst case, and it is embarrassing, but it is solvable.
-it's inherent to how the AI works, and thus it is impossible to share a ChatGPT server with someone else without sooner or later leaking knowledge. It would mean the company cannot scale at all cause they'd need to provide each client their own separate server instance.
If this was something Sam knew and kept it from the board, that'd be fireable. And it'd be catastrophic, cause it'd mean no useable product until a solution is found.
I'd somehow doubt it is something like this, but if we see security issues and private chats that keep leaking, it is a possibility.