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AI is already considerably more knowledgeable and easier to communicate with than the customer service representatives I interact with day to day. Interacting with an API through ChatGPT, I would have a lot more faith that my inquiry would be solved given the tools available at that customer service tier.

It's only been three years since AI Dungeon opened my mind to how powerful generative AI could be, and GPT-4 blows that out of the water. Whatever gets released three more years from now will likely blow GPT-4 out of the water.

AI is already considerably smarter than the dumbest humans, in terms of its ability to hold a conversation in natural language and make arguments based on fact. It's only a matter of time before it's smarter than the average human, and at the current pace, that time will arrive within the next decade.

All useful technology improves over time, and I see no reason to believe AI will be any different.