zlacker

I guess I'm wondering if LLMs as customer service agents are actually going to be good or if it's just going to be another layer of indirection I need to get through to talk to a human. Is the video game dialog actually going to be good or will it fall flat compared to hand crafted narrative. Do I actually like copilot butting in with suggestions when I'm trying to program something.

>>__loam+(OP)
LLMs will be good replacements for a portion of customer service queries (eg where’s my order, help me fix this common computer issue etc), and will probably be a bad replacement for other queries (eg complaint handling), but it doesn’t have to fix all for it to transform the sector and be a killer app.

Video game dialogue remains to be seen, but I already find ChatGPT based text adventures super fun! So I suspect there will be demand for both handcrafted static stories and AI dynamically-generated stories (ie they can be different things, one doesn’t have to replace the other, just like email didn’t immediately replace the post service).

I don’t know if you enjoy copilot, but for me it’s definitely supercharges my productivity.

>>__loam+(OP)
> I guess I'm wondering if LLMs as customer service agents are actually going to be good or if it's just going to be another layer of indirection I need to get through to talk to a human.

As always, the tech isn't the problem - the way business applies it is. Customer service automation isn't done to help you better - it's done to make it cheaper to make you go away without making too big of a fuss. Companies building and employing customer service systems will find ways to make even GPT-4 incapable of providing anything the customer would find remotely useful.