>>drchic+(OP)
It isn't. The users are just conditioned to shut up. Technology universally sucks, but it's magic, and it's all a supplier-driven market with high natural barriers to entry - meaning vendors don't give a flying fuck about what the users think, the users are to buy what they're given and be happy about it - so everyone just
accepts it's how it's supposed to be, and adjusts their lives to work around tech being shit.