> If you ever saw the South Park episode where they try to get the cable company to do something on their behalf and the cable company people just touch themselves inappropriately upon hearing the lamentations of their customers, well, I suspect that's what's going on here. The management of these places are fundamentally sadistsI think it's unhelpful to think about the management of these companies this way. In my experience, assigning the most evil possible motivation to someone else is dangerous as it blinds us to the possibility that even non-evil motivations can lead to undesirable results.