zlacker

Actually the whole government digitalization in Germany isn't as backwards as it seems. In some cases it might be even cutting edge solutions. One positive example is for instance Elster, the tax declarations are paperless since years, saving lots of money for tax consultants.

But "consumer facing" solutions anyway have some unmovable roadblocks which is privacy for the better and the worse. Ultimately there's still quite some suspicion among most people towards full digitalization. And it's not completely without reason. Every time some new piece of consumer-government Infrastructure is added, CCC is finding at least one very serious bug that isn't fixed for a considerable amount of time - or never. (De-Mail, digital Passport - both probably should be core parts of such solutions anyway) Again, there are also positive example like the Corona app where the design was changed after criticism.

That said, I don't think a municipal government has many degrees of freedom for any convenience solution. (So even if anyone is best buddies with an IT shop, it just won't happen)