zlacker

Thanks for your response, but as you can see in the comments even HN users are confused about this.

Where can we find the ability to 'switch off' any sort of generative AI features or data harvesting?

I ask because the zoom administrative interface is an absolute nightmare that feels more like a bunch of darkpatterns than usable UX. When I asked your customer support team – on this occasion and others – they clearly don't even read the request, let alone provide a sufficient response. I've been going back-and-forth on a related issue with your CSRs for almost two months; they've neither escalated nor solved my problem.

The bottom line is that as a paying customer, you're incentivizing me and others to move to different services – namely because you seem to be entangled by your own bureaucracy and lack of values than any outside problem.