Neither was the comment you replied to.
They were arguing that Apple provides excellent hardware support (in terms of repairs and how long they take) and lifetime (in terms of how long updates are provided for the device).
Hackability is irrelevant. Apple clearly doesn’t target that market and hadn’t since the Apple II days.
Would you buy a Lamborghini and complain it makes a terrible truck?
That’s not something Apple designs their products for, and their users are either fine with that or willing to make the trade off for the other things Apple does prioritize.