You're just describing being well connected, which is nothing new. It's not 'a magical sequence of accounts', it's being part of a community.
> if you're in XYZ group you'll get proper treatment
This still beats "XYZ group" - in this case, someone who is
> stressed about the situation and being without electricity due to the war
being ignored by us as well as by the company that's meant to be the middleman (to clients who had no issue paying them directly - so clearly a problem with UW and not any other party)
> I "deserve" to get screwed
No one does, which is the point. Highlighting when companies' customer service fails users (and how they deal with it - sweeping the pattern under the rug versus resolving to address it) helps people make informed decisions about the companies they do or don't choose to work with.
While 'anecdata', it's still a more far useful metric to me than advertising in picking who I support, as patterns tend to arise (both positive and negative!) resulting from a company's culture.
I don't need to be well connected or have some arbitrary requirement of being "enough" of a community member to get basic recourse in other venues. In most other cases of our lives for these kinds of basic disputes you can rely on a combination of local laws, police and small claims courts.
I agree with most of your other points overall. My complaint isn't to say we shouldn't be raising an issue, it's really more about the way we act like the problem is solved once the giant fire no longer is roaring but there are still embers that eventually reignite.