I don't either, but that's such a fundamental part of the human condition I have no hope of it changing before I die and I couldn't afford to lose $10k.
Also, oftentimes pressure from an individual case can lead to fixes to an automated system. It seems like we do better when we can put a face and a story to a problem.
I agree and I'll never say that people trying to solve these kinds of problems on social media networks is deplorable or pass judgement on them. I've been there. I know very well what it's like to be screwed by a large company because they doubt you'll have the reach to spread the word.
> Also, oftentimes pressure from an individual case can lead to fixes to an automated system
That seems very inaccurate, sadly. Most of these systems have closed loops where our ramblings are never integrated into the loop. My impression is that usually at best someone goes into said systems and marks it as "manual" to take it out of the system then resolves it. I imagine there are many cases where the system continues completely untouched and it's "verdict" is considered by the internal models to still be valid and the company simply cuts a check or whatever is required to brush the problem under the rug.