If these kinds of posts are disallowed here, the companies are not going to go: "Oh, our customers cannot get redress on Hacker News, so we better improve our internal customer service processes". They are screwing up their customers regardless of where redress is to be found or not.
Maybe this is a startup opportunity: pay a fee to have your issues with company X broadcast on the social media that will be most embarrassing to them; hopefully you get redress soon.
The problem is that we are often not the ones paying the companies we are shaming and therefore we don't affect their bottom line very much. In this case I don't think the vast majority of folks on HN are the ones hiring people on Upwork.
> If these kinds of posts are disallowed here
I'm not advocating that, really, I think the current "system" that HN has works pretty well. If it becomes a problem users will down the content hard enough that @dang and folk can figure it out.
> Maybe this is a startup opportunity: pay a fee to have your issues with company X broadcast on the social media that will be most embarrassing to them; hopefully you get redress soon.
It's an interesting idea. I suppose it depends on if the vast majority of users are interested in following a social media presence that more-or-less only puts out messages about companies doing bad things. I think major outlets like Consumerist have had success in this area in the past. The difference is that their signal-to-noise ratio is much lower and they usually only raise a ruckus about something when it directly affects thousands of people. If I'm little Timmy that needs to raise a ruckus about my GMail account being banned and I'm paying $20 to said startup to do it, they would be flooded with a lot of "news" about people getting boned.