zlacker

Yeah, I would hope so. But I mean in the more general case. If google closes your account with no recourse, they don't make any money from doing so, but if you bought into their marketing and relied on them, then you lose a lot of value. Companies encourage tens of thousands of consumers and businesses to rely on them, should be required to be able to be held to account by those they have led to rely on them.

>>ajb+(OP)
Google loses money if they need to figure out whether account closing should be done or not.

For Google to make profit, they can just close your account and not hire humans and train them with enough internal organisation knowledge to politely and humanly handle these issues.

Better profit is to have automated/AI based system that closes accounts based some user reporting - which can be easily gamed.

>>ajb+(OP)
Arbitrary bans and deletions are illegal under German law and are open to legal recourse in Germany. A ban must be based on a violation of ToS or law and if the case goes to court, google would need to substantiate that. And even if there’s a violation of the ToS, the court may rule the ToS invalid or require a warning before a complete ban. These cases usually don’t make it to court though, often a sternly written Fax from a lawyer will result in unbanning.

>>miohta+L
A real user, who is going to lose a lot of value, would be willing to put up the minimal amount of money necessary to have google investigate properly. But google would rather destroy value than be accountable.