zlacker

I wouldn't say it indicates there's a mess, just that there's clearly some sort of broken process somewhere.

1. The customer is deplatformed without any notice

2. Customer support is failing to act on a false positive in a prompt manner and the customer has no recourse but to kick up a stink publicly

Both of those are fixable problems and I agree that it's generally a positive to see a company's CTO act in so public a manner. That doesn't mean they shouldn't try to improve things from an internal process perspective though.