If you go to the R2 Discord channel you see this happening every other week.
What is also kinda annoying is customers can't create support tickets because it requires a plan. Which imo is bad given these customers pay for R2 and often have a ton of data on it (which is why the 2.8 gets hit...).
Hopefully you can get this fixed permanently (for all customers at once, and not case-by-case).