While I agree with the sentiment, fixing it in this way for any org of the CF-like scale will take days or weeks (because of peer reviews, compliance etc.). Fixing it fast by adding exception in some control panel is probably fine.
What's alarming is that the escalation process didn't really change for all the time I'm using Cloudflare as a customer (8 yrs now?) and watching jgrahamc's involvement. The fact he has a bat signal trained on the HN is a major red flag.