zlacker

> We are very deliberate about setting deliverable dates in time after the required inputs by others are available, and when inevitably they are not, we have a spreadsheet sent to the customer every 2 weeks which shows what information we are missing and the delay that is causing to our progress.

This is a great approach if you can stay that organised. It reminds me of one of my fundamental rules of business - the two benchmarks you're compared to are the previous entry in the Gantt chart and your counterpart in the client organisation. If you can stay ahead of both of those, you're golden!