>>globul+(OP)
i agree... i noticed a similar thing when i've had my 1-1 with leadership. i felt so good after walking out of those meetings but nothing was really done. it was a number of years later, when i discovered a curriculum that is thought to "life coaches" (and i suspect among other people but it's through this venue that i discovered this), that basically teaches you how to listen. it goes beyond just socializing. these folks in leadership applied the same techniques that were taught to life coaches. nobody teaches this either.