zlacker

This is a bit of a tautology. Of course if they spend more on service than the service makes them the margin is negative.

But let's not lose sight of the fact this is one of the biggest companies in the world we are talking about. A company that could probably treat the entire GDP of a small country as a rounding error.

That margin you're referring to is very likely enormous and even if it cost them 10% of said margin to offer better service for it, they would still be making absurd amounts of money.