Are we really going to believe that Google, one of the highest grossing companies in the world, doesn't have the money to provide even basic level customer service? If it were really a matter of not being able to afford it, certainly they could offer it for a fee. No, they're stubbornly refusing to address the issues, relying on this lie, and using their market dominance to avoid having to answer for it.
Although obviously if they banned me, I wouldn't have access to my direct support line anymore.
Which they will do literally on a whim. Who are you going to call then?