Spot on. I’ve worked for companies that have “fired” customers for being more trouble than they’re worth. Generally, it was because of unreasonable support or product demands (e.g. “we need this boutique feature added now,” filing countless tickets for outstanding issues we were working on and had communicated as much to them, etc).
If more companies were forced to pause and consider whether taking on certain customers would cause their workers to revolt, we’d all be better off.