A few questions:
Do you think the scale could be handled better if you informed repo owners 1: that their repo was disabled, and 2: why their repo was disabled?
Currently the owner has to contact support to know why it was disabled, our repo was disabled thursday at 5am pdt, we sent a ticket by 6am. We still don't know why it was disabled. Its tuesday. (edit: we did get a reply, vague comment about slurs, nobody's sure if its the nword word filter (so thats getting removed, ironically enough), or the comment from 2014 with a soft-a, (but it can go), or the fact that the meatball food item has a, umm, british name)).
Also, do you think the scale of content moderation would be easier if you tiered repo disables between can be resolved and can not be resolved, and in the former case provide the same 24 hours deadline that you provide line item dmcas, as well as provide access to the owner during any suspension if the 24 hours deadline is not met (That you also provide to line item dmcas)?
All of these unneeded trips to support has to be eating into the efficiency of things.