It's just that things break down in hyperefficient settings (factories, warehouses etc) when unpredictable events hit them. These environments aren't great at adapting quickly to things they haven't faced before.
Before anyone with decision making power or imagination, can be pulled in to deal with some issue, (that no one has training or experience to handle on the front lines), it's already all over social media and the news. That's just how things work currently.
Give it a few days before reacting to whatevers on the net or on the news.
Most people just can't afford to demonstrate they care. If you're part of an exploited underclass, feeding your family has to be more important.
It always comes down to the fact that people will not give up their own benefits for someone else. If you want people to do something you have to appeal to their self-interest, not their morality.