zlacker

[parent] [thread] 0 comments
1. dang+(OP)[view] [source] 2019-08-10 16:57:10
> Most people have some degree of accountability in their job. I think HN mods are an exception.

I might have thought that too before working with a community this large, but the degree to which we're accountable is much more intense than anything I've experienced in a job before. When every misstep is met with instant outrage and hard pushback, you learn to adapt to feedback quickly.

People think we control HN, and to some extent we do, but we are controlled by HN to an even greater extent. This is maybe the most important thing for understanding how HN works. HN consists of a big system (the community) and a little system (the moderation) and the two interact via reciprocal feedback.

There's a third system too (the software), but I left it out for simplicity.

[go to top]