https://arstechnica.com/gaming/2016/10/you-can-now-claim-you...
Technology advancement (e.g., remote changes to blackbox products) makes many abuses easier than they used to be, and market forces don't seem to be working well enough, so I think we need strength of law as a check on abuses.
There was a lot of complaining online, but the class action was a minor inconvenience and they now have a pretty solid lead with the ps4.