zlacker

I do teach non-tech people computer stuff from time to time in professional capacity, including in the past the Microsoft Office suite, as well as Photoshop, Corel and Inkscape. So I do have a concept of how difficult that is.

That said, in context of work, it's even simpler. A few tasks, a program. You teach people by example. Type this here, type this there, do this, do that, you're done. Nothing hard.

Think of it this way: almost every company that uses computers has some custom assortment of SMB tools and SaaS websites specific to the job at hand. It's normal that people learn this, and they have zero problems with it. Hell, typical ecommerce management panels I see people working in have UX an order of magnitude worse than Emacs.