I have no doubt that Rich's time and his direction of Clojure are endlessly more important than the average community member, as a fact. But you CAN'T communicate this way! Interacting with someone where before you start there is the assumption that someone is way more important cannot result in a good interaction. Even if it is a fact, even if both people involved know it, you will be much better off if you act like it doesn't exist for the purpose of communication.
Of course, time is limited, but I find there is an art to giving short reactions that are still respectful in this way. And it is not like Cognitect entirely does NOT want there to be community interaction (like Rich himself says), so it is just a question of optimizing these interactions.