zlacker

We provide email support to all of our customers. I believe free customers see a response within 8 hours on average (we have teams in SF, Austin, London, and Singapore, to cover every timezone). That 8 hours can become as little as 30 minutes for customers who also subscribe to our Pro or Business plans, or use our Custom Domain Security product.

>>zackbl+(OP)
Thanks for the update. For comparison, I pay ~$35/year and get skilled, empowered, responsive phone support within maybe five minutes of calling. I've never needed them to pull off a miracle so I don't know how truly empowered they are.