zlacker

How could tech people be more in touch with that, other than by consulting?

>>tlb+(OP)
That's an interesting question I didn't see coming. I wouldn't want to recommend actually taking a job at ADP or Allstate! I'd be interested in hearing suggestions here too.

>>tlb+(OP)
Reading and talking to people are generally the best ones. I've learned about conditions in other industries by talking to friends who work in them and also reading articles in more measured publications (I would take anything on e.g. huffpost with a big grain of salt, or a Vox blog for that matter, to say nothing of Fox News or other cable/radio sources :o).

So maybe step 0 is: find people who know about them, before you can do the talking and reading. The New Yorker is my general go-to for measured introductions to new domains: the authors biases are fairly simple to spot when relevant (leftish-intellectual-in-US-terms) and the level of detail is usually high.

Sadly, I don't have a ton more at hand, other than one rule that I'd highly recommend to use as a filter: if you get the feeling the person is trying to make you angry, find something else. Polemics are rarely the best way to be introduced to a topic.