The question is also very much, how performance is measured. I saw performance measuring that was on the level of "solved tickets" -- with some special cases: E.g. when you did all the research and somebody else closed the ticket (with minimal effort), it was his.
There where plenty of fraudulent abuse of this system and in the aftermath, I guess it would have been better to flip a coin!
In such a system, the performance measuring as such, is undermining the corporate culture.