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[return to "Cursor IDE support hallucinates lockout policy, causes user cancellations"]
1. AstroB+8Y3[view] [source] 2025-04-15 20:55:00
>>scared+(OP)
From cursor developer: "Hey! We have no such policy. You're of course free to use Cursor on multiple machines.

Unfortunately, this is an incorrect response from a front-line AI support bot. We did roll out a change to improve the security of sessions, and we're investigating to see if it caused any problems with session invalidation. We also do provide a UI for seeing active sessions at cursor.com/settings.

Apologies about the confusion here."

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2. acedTr+TY3[view] [source] 2025-04-15 21:00:38
>>AstroB+8Y3
lol this is totally the kind of company you should be giving money too
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3. idopms+7Z3[view] [source] 2025-04-15 21:02:26
>>acedTr+TY3
I mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.
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4. AstroB+024[view] [source] 2025-04-15 21:18:45
>>idopms+7Z3
I don't agree with that at all. Hallucination is a very well known issue. Sure leverage AI to improve their productivity.. but not even having a human look over the responses shows they don't care about their customers
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5. n_ary+xa4[view] [source] 2025-04-15 22:10:15
>>AstroB+024
The number of times real human powered support caused me massive headache and sometimes financial damage and the number of times my lawyer fixed those because me trying to explain why they were wrong… I am not surprised that AI will do the same as the creation is the image of the creator and all that.
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