The dev team went out "into the field" to help roll out the software to the company. This also allowed us to see how others used the software.
At the end of the day, one of the devs reported back that one personal assistant would maximize the email app's window (back when 17" CRT monitors were large) and after each email was processed, she'd print out the email and file it the appropriate spot in a filing cabinet.
All the devs were, "But... But... she can just file the email in an email folder in the program. Why does she need hardcopy? Email was supposed to save trees!"
One of the chairs would read emails on his iMac, then would handwrite a return message and give it to my wife who would type it into email and send it as him. He didn’t want to type anything. This was around 2008 to give you an idea of timing. My wife didn’t stay for long, but my understanding is he was doing this until he retired sometime in the 20 teens.