zlacker

>>isp+(OP)
I feel like a better use case for ChatGPT-like tools (at least in their current state) for customer support use cases is not actual live chat but more assisting companies in automating the responses to other non realtime channels for customer requests such as:

- email requests

- form based responses

- Jira/ZenDesk type support tickets

- forum questions

- wiki/faq entries

and having some actual live human in the mix to moderate/certify the responses before they go out.

So it'd be more about empowering the customer service teams to work at 10x speed than completely replacing them.

It'd actually be more equivalent to how programmers currently are using ChatGPT. ChatGPT is not generating live code on the fly for the end user. Programmers are just using ChatGPT so they aren't starting out with a blank sheet. And perhaps most importantly they are fully validating the full code base before deployment.

Putting ChatGPT-like interfaces directly in front of customers seems somewhat equivalent to throwing a new hire off the street in front of customers after a 5 minute training video.

>>someth+YZ5
The only thing the psychopathic C-suite gives a shit about is making the largest sum of money possible. They don't care if customers hate chatbots or if they fire hundreds of people simultaneously, they're infinitely cheaper than paying for a human, so as long as the percentage of people complaining about the chatbots is below a certain percentage, you bet your ass they'll just keep on replacing people with these chatbots, regardless of how actually useful they are