zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
The only thing that's worse then talking to a chatbot. Is talking to a human with absolutely no power to change anything.

Most Airlines do this, customer support is only allowed to repeat info from the site, or ask to fill in a form.

In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.

>>wouldb+Cn
UPS does this too. Even if you have the patience, resilience and agility necessary to navigate to a human through their robot call system, you ultimately end up with a human who just repeats what the tracking page says.