I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.
But it's the only approach that gets anything done. Talking to a human.
Robots a a cruel joke on customers.
Most Airlines do this, customer support is only allowed to repeat info from the site, or ask to fill in a form.
In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.
Here's a wild idea, maybe have real customer support? I'm sure a multi-billion dollar industry can afford to hire people to do actual support who can actually do things. Chatbots and outsourced support that can't do anything but read scripts is just a big "fuck you" to your customers.