zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
Don't forget the "our options have recently changed" part that was recorded when Bush was in office

>>sidewn+sm
Or "our office is currently closed" and prevents you from using options that should be possible to use when no one is present. Maybe this is just a mistake some firms make, but in any case, what the hell is the point of having a phone tree or chat bot if humans need to clock in at your business for it to do anything?! I've had this happen on more than one occasion. There was a doctor's office that had a phone system that wouldn't provide the option to schedule an automated appointment unless you called within business hours, and there was a pharmacy I used once that wouldn't let me hear my prescriptions or order a refill because "the pharmacy is now closed." I never used that pharmacy again, obviously.