zlacker

>>isp+(OP)
I never understand people who engage with chat bots as customer service.

I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.

But it's the only approach that gets anything done. Talking to a human.

Robots a a cruel joke on customers.

>>Michae+kd
> Talking to a human.

Fun twist: state of the art is RAG for call centre operators, so you’re talking to a human but _they_ are being prompted by AI.

>>DougBT+pg
Not sure if its state of the art now.

ASAPP has been doing that for literally years.

>>htrp+2i
"AI" prompts have been used for a long, long time in hospital call centers to help diagnose and treat by phone. But I think a crucial distinction is those call centers are staffed by RNs so there's enough expertise to help know when the system goes off the rails.