I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free.
But it's the only approach that gets anything done. Talking to a human.
Robots a a cruel joke on customers.
Fun twist: state of the art is RAG for call centre operators, so you’re talking to a human but _they_ are being prompted by AI.