It's baffling how many people in previous threads thought a company that gets most of its money from enterprise/business clients, will burn all their reputation by surreptitiously using client data to train their AI.
Occam's razor also applies here.
I think attributing everything to incompetence vastly underrepresents intent. Maybe not all bad acts are malice, but too many are attributed to incompetence. Maybe it is not malice, but it can still be intentional actions against or indifferent to your interests.