zlacker

>>isodev+(OP)
Hi there - this is Aparna from Zoom, our Chief Operating Officer. Thank you for your care and concern for our customers - we are grateful for the opportunity to double click on how we treat customer content.

To clarify, Zoom customers decide whether to enable generative AI features (recently launched on a free trial basis) and separately whether to share customer content with Zoom for product improvement purposes.

Also, Zoom participants receive an in-meeting notice or a Chat Compose pop-up when these features are enabled through our UI, and they will definitely know their data may be used for product improvement purposes.

>>aparna+Kd2
Thanks for your response, but as you can see in the comments even HN users are confused about this.

Where can we find the ability to 'switch off' any sort of generative AI features or data harvesting?

I ask because the zoom administrative interface is an absolute nightmare that feels more like a bunch of darkpatterns than usable UX. When I asked your customer support team – on this occasion and others – they clearly don't even read the request, let alone provide a sufficient response. I've been going back-and-forth on a related issue with your CSRs for almost two months; they've neither escalated nor solved my problem.

The bottom line is that as a paying customer, you're incentivizing me and others to move to different services – namely because you seem to be entangled by your own bureaucracy and lack of values than any outside problem.